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Return to shopPrivacy Policy
Welcome to Fanora (“we,” “our,” “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website and purchase our products.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you visit or make a purchase from our website, we may collect the following information:
Personal Information
- Full Name
- Email Address
- Mobile Number
- Billing Address
- Shipping Address
Order Information
- Products Purchased
- Order History
- Order Value
- Payment Status
- Delivery Information
Technical Information
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Date and Time of Visit
- Cookies and Similar Technologies
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Provide customer support
- Send order confirmations and shipping updates
- Process refunds and returns
- Improve our products and services
- Personalize your shopping experience
- Prevent fraud and unauthorized transactions
- Comply with legal and regulatory obligations
- Send promotional offers and newsletters (only where permitted)
Payment Information
Payments on our website are processed securely through trusted third-party payment gateways.
We do not store your debit card, credit card, UPI PIN, CVV, internet banking credentials, or other sensitive payment information on our servers. Payment information is handled directly by the payment gateway in accordance with applicable security standards.
Shipping Information
To deliver your orders, we may share necessary information such as:
- Name
- Phone Number
- Delivery Address
with our logistics and courier partners solely for order fulfillment.
Cookies
Our website uses cookies to:
- Keep you logged in
- Remember your shopping cart
- Save your preferences
- Improve website performance
- Analyze visitor behavior
- Enhance user experience
You may disable cookies through your browser settings, although some website features may not function properly.
Marketing Communications
With your permission or where otherwise permitted by law, we may send:
- Promotional emails
- SMS notifications
- WhatsApp messages
- Product updates
- Special offers
You may unsubscribe from marketing communications at any time using the unsubscribe link or by contacting us.
Sharing of Information
We do not sell or rent your personal information.
We may share your information only with trusted third parties necessary for operating our business, including:
- Payment gateway providers
- Shipping and logistics partners
- Website hosting providers
- Analytics providers
- Customer support service providers
- Government authorities where required by law
These third parties are authorized to use your information only for the services they provide to us.
Data Security
We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no method of transmission over the internet is completely secure. Therefore, we cannot guarantee absolute security.
Data Retention
We retain your information only as long as necessary to:
- Fulfill your orders
- Provide customer service
- Maintain accounting records
- Resolve disputes
- Comply with legal obligations
When your information is no longer required, we will securely delete or anonymize it where appropriate.
Your Rights
Subject to applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Update your information
- Request deletion of your information (where legally permissible)
- Withdraw consent for marketing communications
- Request information about how your data is used
To exercise these rights, please contact us using the details below.
Children's Privacy
Our website is intended for users who are at least 18 years of age or are using the website under the supervision of a parent or legal guardian. We do not knowingly collect personal information from children.
Third-Party Services
Our website may use third-party services including, but not limited to:
- Payment gateways
- Courier services
- Website analytics
- Advertising platforms
- Social media integrations
These services have their own privacy policies governing how they collect and process data.
External Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We encourage users to review the privacy policies of any third-party websites they visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will become effective immediately upon posting the updated version on this page. The “Effective Date” at the top of this policy will also be updated.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
FanoraÂ
Email: info@fanora.co.in
Phone: +91-77779 71907
Address: Shed No. 88, V.R. Industrial Park, Kathwada–Singarva Road, Kathwada Gam, Ahmedabad, Gujarat – 382430,
Business Hours: Monday – Saturday | 10:00 AM – 7:00 PM (IST)
We will make reasonable efforts to respond to your inquiry as promptly as possible.