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Return to shopRefund + Exchange Policy
At Fanora, customer satisfaction is our priority. We take great care in delivering high-quality products. If you receive a product that is damaged, defective, or different from what you ordered, we’re here to help.
Please read this policy carefully before requesting a return or exchange.
No Return Policy
At Fanora, we follow a No Return Policy.
Once a product has been delivered, it cannot be returned due to:
- Change of mind after purchase
- Incorrect product selection by the customer
- Preference regarding color, design, or appearance
- Personal preference after delivery
- Products that have been installed, used, altered, or damaged after delivery
- Requests made after the applicable reporting period
- Any reason other than a manufacturing defect, transit damage, or an incorrect product delivered by us
We encourage customers to carefully review the product specifications, dimensions, and features before placing an order.
Exchange Eligibility
Although we do not accept returns, we do provide exchanges or replacements in the following cases:
- The product received is damaged during transit.
- The product has a verified manufacturing defect.
- You receive an incorrect product.
- The product is missing essential components or accessories.
To request an exchange, you must notify our customer support team within 48 hours of receiving the product.
To protect both our customers and our business from fraudulent claims, an uninterrupted unboxing video is mandatory for all exchange requests.
The video must:
- Begin before opening the sealed package.
- Clearly show the shipping label and outer packaging.
- Record the complete unboxing process in one continuous video without any cuts, pauses, or edits.
- Clearly show the product and the issue being reported.
Exchange requests without a complete unboxing video may be rejected, as we will be unable to verify whether the issue existed before delivery.
Conditions for Exchange
To qualify for an exchange:
- The product must be unused and uninstalled.
- The product must be returned in its original packaging.
- All accessories, manuals, warranty cards, and invoices (if applicable) must be included.
- The product must not have been damaged due to improper installation, misuse, negligence, unauthorized repairs, or accidental damage after delivery.
All returned products are subject to inspection by our quality assurance team before an exchange is approved.
Refund Policy
As Fanora follows a No Return Policy, refunds are generally not offered.
However, a refund may be issued in exceptional situations, including:
- The replacement product is unavailable.
- The ordered product cannot be supplied.
- Fanora is unable to fulfill an approved exchange request.
If approved, refunds will be processed to the original payment method within 7–10 business days after approval. The actual credit timeline may vary depending on your bank or payment service provider.
Order Cancellation
Orders may be cancelled only before they have been dispatched from our warehouse.
Once an order has been shipped, cancellation requests cannot be accepted.
Limitation of Liability
Fanora’s responsibility is limited to the replacement or refund of eligible products in accordance with this policy. We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products.
Changes to This Policy
Fanora reserves the right to modify this Returns, Exchanges & Refund Policy at any time without prior notice. Any updates will be published on this page with the revised Effective Date.